The Museum and Sea Center are closed until it is safe to reopen, but we are all working hard on our summer exhibits and look forward to socializing soon!

Membership FAQ's

How do I receive my digital membership card?

Digital membership cards will be sent to the primary email address of every active Member. You will need to open this email on your mobile device and follow the instructions to download the card. The card will automatically be stored in your phone’s wallet app.

How do I install my digital membership card on my mobile device?

For iPhone Users
Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in the Wallet app at any time.

For Android Users
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

Will my spouse also receive a digital membership card? 

The primary card holder on the Membership will receive a unique digital membership card via email. Members can then forward the email or use the share feature of the wallet app to ensure that their spouse receives their digital membership card.

For Iphone users: The share feature is located on the top right corner of the membership card. It is a black circle with three white elipses. For Android users: The share button is featured on the back of the card (click the small "i" on the front) and use the “Share Pass” button to send the card to your secondary member.

I am not sure I received my digital card. Can you send it again?

Yes! Please contact us at 805-682-4711 ext. 114 or membership@sbnature2.org, and we can resend the email for you to download and enjoy your digital membership card. You may also want to check the Junk, Spam, and Unwanted folders of your email. The email subject line will start with, "Your New Membership Card."

Will my digital card update when I renew my membership?

Yes! The digital card will automatically update when your membership information changes. For example, your expiration date and membership level will automatically update the next time you renew or upgrade your membership. This means that you only have to download the card once.

How will I receive my guest passes?

Naturalist, Explorer, and Leadership Circles of Giving Members will receive their guest passes in the mail, even if they will be receiving a digital membership card.

How will my reciprocal benefits work when visiting other museums?

Digital membership cards display the ASTC logo. Simply show your digital membership card at participating museums and science centers participating in the ASTC Passport Program to receive free or reduced admission!

What if I prefer a plastic membership card?

By default, all Members will now receive a digital membership card sent to the email address you provide. If you prefer to receive a plastic membership card instead, please contact us at 805-682-4711 ext. 114 or membership@sbnature2.org. You can also indicate your preference to receive a plastic membership card as you join or renew your membership.

I downloaded my card but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there--it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.

Can I update the email address(es) associated with my membership?

Yes! Please contact us at 805-682-4711 ext. 114 or membership@sbnature2.org to update your information. Please also review and update your contact information as you renew your membership.

Additional questions can be directed to 805-682-4711 ext. 114 or membership@sbnature2.org.